Support and Monitoring

Imagine the reassurance of knowing expert IT help is always within reach, without the worry of escalating costs. Our Unlimited Support plans are designed to provide exactly that – complete peace of mind. Whether it's a minor glitch or a more complex issue, our dedicated support team is ready to assist you, whenever you need us. Say goodbye to hourly rates and unexpected charges. With a fixed monthly price, you can access the support you require, as often as necessary, allowing you to focus on your core business without IT concerns holding you back.

Behind the scenes, your IT infrastructure is under constant care. From our Adelaide-based Operations Centre, our dedicated team works diligently from 8 am, Monday to Friday, providing more than just a reactive support service. We proactively monitor and maintain your critical IT environment, ensuring optimal performance and minimizing disruptions.

Every day, our operations staff conduct a thorough 25-point health check on your systems. This meticulous process covers a wide spectrum, from verifying your website's availability and the currency of your workstation updates to ensuring timely application patching, robust malware detection, and the integrity of your backups.

Our fundamental goal is to empower your business by ensuring your technology operates at its peak. When your IT infrastructure is functioning seamlessly, your team can focus on what matters most – driving your business forward. Let us handle the complexities of your IT, so you can harness its full potential..